Customer Sales Associate in Remote Nationwide at Altra Industrial Motion Corporate

Date Posted: 7/27/2022

Job Snapshot

Job Description

A Customer Sales Associate works in a team environment to improve the Customer Experience and drive inside sales growth, supporting their portfolio of customer accounts comprised of OEMs and Distributors.  Customer Sales Associates are considered business partners who understand their customers’ markets, customer base, operational model, and business opportunities.  They are expected to respond quickly to customers’ inquiries while engaging in voice of the customer (VOC) initiatives, keeping an open channel for customer ideas that increase automation; facilitate ease of doing business and drive organic growth.   Technical product training is required as part of a Customer Sales Associates Development Plan. 

Essential Duties and Responsibilities

  • Professionally and proactively communicates with internal and external customers, building partnerships to achieve desired business results.
  • Processes orders, quotes, return material authorizations, credits, debits, expedites, change orders, and customer escalations.
  • Fields 30-60 customer calls daily, supporting telephony, order management, customer relationship management and inside sales key performance indicator targets.
  • Monitors order status and serves as the liaison between internal key stakeholders and customers.
  • Participates in price negotiations beyond published pricing for new business opportunities.
  • Communicates regularly with customer contacts, mostly Buyers, to grow the business and gain market share.
  • Demonstrates strategic account management skills to resolve customer issues / escalations.
  • Infrequently participates in customer visits with Sales to cross-collaborate on strategic growth initiatives, increase business acumen and marketing knowledge.
  • Maintains customer master data integrity / accuracy in SAP Customer Relationship Management (CRM) software and supports new customer and part number set-ups.
  • Serves as designated contact for special projects and contributes to Kaizen events.
  • Works with the Area Sales Managers to amplify their efforts in the field.
  • Works in a Business-To-Business (B2B) environment.

Job Requirements

Critical Competencies

  • Strong team building skills and capable of working and collaborating in a team environment.
  • Ability to negotiate and influence customer decision making while partnering with Sales to win business.
  • Analytical skills while reviewing customer data and reports.
  • Ability to react quickly and intelligently in high demand situations.
  • Ability to quickly learn SAP, SAP CRM, Esker, schedule agreements and customer portals.
  • Effective and professional communication skills both verbal and written.
  • Ability to act as liaison between business units and customers to determine mutually beneficial solutions.

Education and Experience Requirements

  • Associate degree or equivalent combination of education and related experience; Four-year degree or equivalent combination of education and experience is preferred.
  • Minimum of 2-years customer service experience.
  • Prior experience working in an ERP System(s).
  • Prior customer service experience in a manufacturing environment is preferred.
  • Prior internal sales experience selling engineered products is preferred.
  • Previous experience discussing technical aspects of products preferred.

EEO Statement: The company in which you have expressed employment interest is a subsidiary or affiliate of Altra Industrial Motion Corp. The subsidiary or affiliate is referred to as an ""Altra Company."" Altra Industrial Motion Corp. and all Altra Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. The ""EEO is the Law"" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. If you have a disability and need assistance accessing or using this website to apply for a position, you can request assistance by sending an email to assistance@altramotion.com.