Customer Service Representative in New Hartford, CT at Inertia Dynamics

Date Posted: 9/10/2019

Job Snapshot

Job Description

Provide technical, professional customer support in a timely manner consistent with established policies, procedures, and company direction. Provide world-class customer service; responsible for establishing, maintaining and growing a healthy business relationship with our customers; Liaison between internal and external customers. 

ESSENTIAL DUTIES and RESPONSIBILITIES (necessary competencies):

Duties may include but are not limited to:

  • Handling of top accounts that are assigned with personal attention.
  • Thorough understanding and knowledge of company order processing system.
  • Efficient and accurate order processing.
  • Expediting and processing quotations via telephone, fax, electronic mail, and written correspondence.
  • Technical information interface.
  • Liaison for other types of inquiries including special product quotes, deviations to policy, competitive/blanket pricing, freight terms, etc.
  • Treat customers as partners to our business building a relationship of trust, respect, and courtesy in day-to-day communications.
  • Carries out responsibilities assigned within limits of established policies and procedures and takes initiative in customer problem resolution.
  • Courteous and efficient communications between internal and external customers to assure expectations are accurately understood between all parties.
  • Maintain confidentiality.
  • Complete basic product training sessions as identified.
  • Minimum travel maybe required for training.

 

The company in which you have expressed employment interest is a subsidiary or affiliate of Altra Industrial Motion Corp. The subsidiary or affiliate is referred to as an ""Altra Company."" Altra Industrial Motion Corp. and all Altra Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. The ""EEO is the Law"" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process will have the opportunity to request accommodation during the application process.

Job Requirements

Critical Competencies: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  

Work independently under guidelines

Communicate effectively with customers

Handle phone calls

Usage of a keyboard

Problem Solve

Think outside the box

Education and Experience Requirements:           

  • High School Diploma or GED, required.
  • Associate degree or equivalent combination of education and experience preferred.
  • Minimum of 3 years customer service experience is required.
  • Experience in a manufacturing environment and/or related industry is preferred.
  • Previous experience with SAP (ERP) preferred.
  • Proficiency in MS Office required

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Usual office, some exposure to shop.
  • Some travel for product training schools, visit distributors and visit other Altra Industrial Motion, Inc. manufacturing facilities. Travel approximately 5 days per year.

EEO Statement: The company in which you have expressed employment interest is a subsidiary or affiliate of Altra Industrial Motion Corp. The subsidiary or affiliate is referred to as an ""Altra Company."" Altra Industrial Motion Corp. and all Altra Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. The ""EEO is the Law"" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. If you have a disability and need assistance accessing or using this website to apply for a position, you can request assistance by sending an email to assistance@altramotion.com.