Customer Service Representative in New Hartford, Connecticut, US at Inertia Dynamics

Date Posted: 6/21/2022

Job Snapshot

Job Description

SUMMARY:       

Under the direction of the Planning Manager, the Customer Service Representative provides technical, professional customer support in a timely manner consistent with established policies, procedures, and company direction. Provides world-class customer service; responsible for establishing, maintaining and growing a healthy business relationship with our customers; liaison between internal and external customers. 

ESSENTIAL DUTIES and RESPONSIBILITIES:

Duties include but are not limited to:             

  • Handling of top accounts that are assigned with personal attention.
  • Thorough understanding and knowledge of company order processing system.
  • Efficient and accurate order processing.
  • Expediting and processing quotations via telephone, fax, electronic mail, and written correspondence.
  • Technical information interface.
  • Liaison for other types of inquiries including special product quotes, deviations to policy, competitive/blanket pricing, freight terms, etc.
  • Treat customers as partners to our business building a relationship of trust, respect, and courtesy in day-to-day communications.
  • Carries out responsibilities assigned within limits of established policies and procedures and takes initiative in customer problem resolution.
  • Courteous and efficient communications between internal and external customers to assure expectations are accurately understood between all parties.
  • Maintain confidentiality.
  • Complete basic product training sessions as identified.
  • Minimum travel maybe required for training.
  • Any other special projects that may be assigned.

 

Job Requirements

QUALIFICATIONS and COMPETENCIES: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  

  • Work independently under guidelines.
  • Ability to effectively present information and respond to questions verbally and in written form.
  • Communicate effectively with internal and external customers.
  • Problem solve; think outside of the box.
  • Ability to interpret a variety of instructions furnished in written and/or oral form.

EDUCATION and EXPERIENCE CREDENTIALS:     

  • High School Diploma or equivalent, required.
  • Associate degree, preferred.
  • Minimum of 3 years customer service experience is preferred.
  • Experience in a manufacturing environment and/or related industry is preferred.
  • Previous experience with SAP (ERP), preferred.
  • Proficiency in MS Office, required.

PHYSICAL DEMANDS and WORK ENVIRONMENT:           

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires occasional travel. The employee must be able to fly or drive out of town to attend meeting with customers and suppliers or attend training. The employee must occasionally lift and/or move up to 25 pounds and to stand 25% of the day. Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

 

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